Customer Service

Customer Service

Important Information

We are currently experiencing unprecedented demand due to current global events. We are working around the clock to provide customer assistance to everyone, however as we navigate through increased volume of requests we may experience delays. 

You can always chat with us during business hours.

Frequently Asked Questions

Yes, you can track the status of your order from your account page. If you are not logged in you can still track your order by visiting the tracking page, all you need as your order number and email.

If you just placed your order you may be able to make adjustments or cancel your order by contacting us.

We offer custom live rates and several services based on your location and the products you are purchasing. We also offer free shipping and discounted rates. You can view your custom shipping rate by adding products to your cart and filling out your address on the checkout page.

Yes, if you have successfully completed your order and got to the thank you page your order will be shipped. At times some of our emails may not reach your inbox. Please check your spam folder just in case. If you require further assistance please contact us.

FREE SHIPPING ELIGIBILITY

Same day shipping on eligible items if ordered by 11:00am EST – Delivery Estimates are in Business Days

FREE SHIPPING orders may take up to 72 hours to process. Tracking information is sent via email if available.

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